Customer Experience Specialist (In Training)

CarMax; Buffalo (NY); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Holiday Premium Pay

Job summary

CarMax in Buffalo is seeking a Customer Specialist in Training to deliver a customer-first experience across sales, appraisal, paperwork, and service coordination. You’ll learn hands-on in a fast-paced setting while guiding customers through buying, selling, or servicing vehicles with honesty and transparency.

The role emphasizes strong communication, teamwork, and attention to detail as you support multiple tasks and ensure accurate documentation, in line with CarMax EH&S standards.

Qualifications

• Strong communication skills and ability to represent CarMax.
• Ability to build lasting customer relationships.
• Demonstrates integrity, respect, and teamwork in a fast-paced environment.
• Effectively balance customer needs with business goals and follow processes.
• Ability to manage multiple tasks with attention to detail and meet deadlines.
• Must have a High School Diploma or equivalent and a valid driver's license.
• Ability to lift up to 25 lbs and read/transcribe data accurately.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Strong communication skills

Relationship building

Integrity and teamwork

Attention to detail and processes

Ability to lift up to 25 lbs

Valid driver's license

Education

High School Diploma or equivalent

Job description

CarMax in Buffalo is seeking a Customer Specialist in Training to deliver a customer-first experience across sales, appraisal, paperwork, and service coordination. You’ll learn hands-on in a fast-paced setting while guiding customers through buying, selling, or servicing vehicles with honesty and transparency.

The role emphasizes strong communication, teamwork, and attention to detail as you support multiple tasks and ensure accurate documentation, in line with CarMax EH&S standards.