Customer Experience Specialist in Training

CarMax Inc.; Bloomington (IL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Monthly team bonus (25% of base)

Job summary

CarMax in Bloomington, IL seeks a Customer Specialist in Training to deliver a customer‑first experience across sales, appraisals, and service coordination. You’ll learn hands‑on processes, perform vehicle inspections, handle paperwork, and support teams to ensure a smooth, transparent journey for customers buying, selling, or servicing vehicles.

The role emphasizes integrity, customer focus, and teamwork, with an hourly rate of $17.20–$25.80 and a monthly team bonus based on store performance.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license required.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports and processing paperwork.
• Coordinate service appointments and review repair orders for accurate billing; collaborate across teams to maintain a smooth customer experience.
• Follow CarMax EH&S requirements and maintain a clean work area.

Skills

Communication skills

Relationship building

Integrity & teamwork

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax in Bloomington, IL seeks a Customer Specialist in Training to deliver a customer‑first experience across sales, appraisals, and service coordination. You’ll learn hands‑on processes, perform vehicle inspections, handle paperwork, and support teams to ensure a smooth, transparent journey for customers buying, selling, or servicing vehicles.

The role emphasizes integrity, customer focus, and teamwork, with an hourly rate of $17.20–$25.80 and a monthly team bonus based on store performance.