Customer Experience Specialist - Auto Retail

CarMax Business Services; Bloomington (IL); On-site; USD 23,694 - 35,542; Full time

Benefits offered by this job

Up to 48 hours of sick time per year

Paid vacation time after 90 days

Paid holidays and floating holiday

Job summary

CarMax Business Services in Bloomington, Illinois, is hiring a Customer Specialist to enhance customer experiences throughout the car-buying journey. In this high-energy retail environment, you'll guide customers from sale to financing, ensuring satisfaction and transparency. Candidates should have excellent communication and relationship-building skills, along with sales experience. The pay ranges from $17.20 to $25.80 per hour, and full-time associates enjoy robust benefits, including vacation and sick time.

Qualifications

• Ability to build and maintain strong relationships.
• Demonstrate strong team behaviors including integrity and respect.
• Seek to understand and meet customer needs.

Responsibilities

• Provide exceptional customer service by guiding customers.
• Conduct vehicle condition assessments for appraisals.
• Perform administrative duties and manage repair orders.

Skills

Exceptional communication skills

Strong relationship-building

Attention to detail

Confidence in self and product

Team behaviors

Education

High School Diploma or equivalent

Sales and customer service experience

Valid Driver’s License

Basic skills with Microsoft Office Suite

Job description

CarMax Business Services in Bloomington, Illinois, is hiring a Customer Specialist to enhance customer experiences throughout the car-buying journey. In this high-energy retail environment, you'll guide customers from sale to financing, ensuring satisfaction and transparency. Candidates should have excellent communication and relationship-building skills, along with sales experience. The pay ranges from $17.20 to $25.80 per hour, and full-time associates enjoy robust benefits, including vacation and sick time.