Customer Experience Specialist - In Training

CarMax; Bloomington (IL); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Sick leave

Vacation time

Holiday time

Job summary

CarMax in Bloomington, IL is seeking a Customer Specialist in Training to guide customers through buying, selling, or servicing vehicles with a friendly, transparent approach. You’ll learn hands-on tasks from sales to paperwork and repair order coordination in a fast-paced environment.

The role emphasizes strong communication, integrity, teamwork, and the ability to manage multiple tasks while meeting deadlines.

Qualifications

• Strong communication and confident representation of CarMax.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect and teamwork in a fast-paced environment.
• Balance customer needs with business goals and follow processes accurately.
• Capable of multi-tasking with attention to detail and meeting deadlines.
• High School Diploma or equivalent and a valid driver’s license.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in, scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks like printing reports and processing paperwork.
• Coordinate service appointments and review repair invoices for accuracy.
• Follow CarMax EH&S requirements and maintain a clean work area.

Skills

Strong communication

Relationship building

Integrity & teamwork

Multitasking

Attention to detail

Data transcription

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax in Bloomington, IL is seeking a Customer Specialist in Training to guide customers through buying, selling, or servicing vehicles with a friendly, transparent approach. You’ll learn hands-on tasks from sales to paperwork and repair order coordination in a fast-paced environment.

The role emphasizes strong communication, integrity, teamwork, and the ability to manage multiple tasks while meeting deadlines.