Customer Experience & Sales Specialist

CarMax Inc.; Asheville (NC); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Monthly team-based bonus

Benefits package

Job summary

CarMax in Asheville, NC is seeking a Customer Specialist in Training to guide customers through sales, appraisals, test drives and financing applications. You will perform vehicle condition assessments and assist with paperwork, coordinating service appointments to ensure a smooth, customer-focused experience in a fast-paced environment.

Ideal candidates will have strong communication skills, integrity, and the ability to balance customer needs with CarMax processes and teamwork with colleagues.

Qualifications

• Strong communication and interpersonal skills.
• Ability to build relationships and provide exceptional service.
• Demonstrated integrity and teamwork in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service across vehicle sales, appraisals, test drives and financing applications.
• Conduct vehicle condition assessments and document findings for appraisals.
• Manage inventory tasks including check-in, scanning and reconciliation.

Skills

Strong communication

Customer service

Integrity

Teamwork

Multi-tasking

Attention to detail

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax in Asheville, NC is seeking a Customer Specialist in Training to guide customers through sales, appraisals, test drives and financing applications. You will perform vehicle condition assessments and assist with paperwork, coordinating service appointments to ensure a smooth, customer-focused experience in a fast-paced environment.

Ideal candidates will have strong communication skills, integrity, and the ability to balance customer needs with CarMax processes and teamwork with colleagues.