Customer Experience Specialist — In Training

CarMax Inc.; Amarillo (TX); Sur place; USD 21 000 - 32 000; Plein temps

Avantages offerts par ce poste

Monthly team-based bonus

Résumé du poste

CarMax Inc. is seeking a Customer Specialist in Training in Amarillo, TX to guide customers through buying, selling, or servicing vehicles with a transparent process.

You’ll gain hands-on learning while handling sales, appraisals, paperwork, and repair order coordination in a fast-paced environment. The role emphasizes honesty, integrity, and teamwork, with opportunities to build relationships, balance customer needs, and maintain CarMax standards.

Qualifications

• High School Diploma or equivalent required.
• Valid driver’s license required.
• Ability to lift up to 25 lbs.
• Strong communication and relationship-building skills.
• Ability to balance customer needs with business goals and follow processes.
• Team-oriented with integrity and respect.

Responsabilités

• Guide customers through sales, appraisals, test drives, and financing applications.
• Conduct vehicle inspections and document appraisal details.
• Manage vehicle check-in, daily scanning, and inventory reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks and maintain transaction paperwork.
• Coordinate service appointments and verify repair invoices across teams.
• Follow CarMax EH&S requirements and keep work area clean.

Connaissances

Strong communication

Customer-focused

Relationship building

Integrity and teamwork

Multitasking and deadlines

Read and transcribe data

Product knowledge

Formation

High School Diploma or equivalent

Outils

Microsoft Office Suite (Word, Excel, PowerPoint)

Description du poste

CarMax Inc. is seeking a Customer Specialist in Training in Amarillo, TX to guide customers through buying, selling, or servicing vehicles with a transparent process.

You’ll gain hands-on learning while handling sales, appraisals, paperwork, and repair order coordination in a fast-paced environment. The role emphasizes honesty, integrity, and teamwork, with opportunities to build relationships, balance customer needs, and maintain CarMax standards.