Customer Experience Specialist — In-Store & Phone Support

Regency Management Services; Somerville (MA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Employee discount on furniture

Growth opportunities

Supportive team environment

Job summary

Ashley Furniture in Somerville, MA is seeking a part-time Customer Service Representative to enter orders, process payments, and support showroom operations.

You will handle customer inquiries in person and over the phone, schedule deliveries, maintain open orders, and ensure accurate cash handling and daily reporting.

The company emphasizes career growth, an employee discount on furniture and home décor, and a supportive team environment to help you succeed.

Qualifications

• High School Diploma or GED is required.
• Strong verbal communication and listening skills.
• Proficiency with computers and Microsoft Office.
• Strong cash handling skills.
• Ability to multitask in a fast-paced environment.
• Bilingual skills are a plus.

Responsibilities

• Enter customer orders into the system accurately and completely
• Process payments to proper accounts
• Maintain security of cash and other legal tenders
• Prepare daily deposits in accordance with company policies and procedures
• Answer incoming calls and respond to customer inquiries in a timely and professional manner
• Schedule deliveries that are convenient for customers and in compliance with company procedures
• Maintain open orders and communicate order status with customers
• Complete daily reporting requirements
• Assist with showroom displays, tagging, and maintaining a customer-friendly showroom appearance
• Support the Office Manager with additional duties as needed

Skills

Customer service mindset

Verbal communication

Cash handling

Multitasking

Team player

Bilingual (English/Spanish)

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Ashley Furniture in Somerville, MA is seeking a part-time Customer Service Representative to enter orders, process payments, and support showroom operations.

You will handle customer inquiries in person and over the phone, schedule deliveries, maintain open orders, and ensure accurate cash handling and daily reporting.

The company emphasizes career growth, an employee discount on furniture and home décor, and a supportive team environment to help you succeed.