Customer Experience & Service Coordinator

Safelite; Louisville (KY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Tuition reimbursement

Benefits package valued >$10k

Paid training

Job summary

Safelite is seeking a Customer Advocate to greet in-shop customers, manage calls and emails, and ensure smooth service delivery. You will handle administrative tasks, verify insurance and parts needs, and support invoicing and order processing in a fast-paced environment.

The role emphasizes delivering a memorable customer experience with strong communication and problem-solving skills, while supporting various service issues and scheduling tasks.

Qualifications

• 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a fast-paced operation.
• Professional appearance and PPE as required.

Responsibilities

• Greet in-shop customers and resolve concerns quickly with creative solutions.
• Manage inbound calls, e-mails, and faxes for service issues, pricing, warranties, and dispatch.
• Verify information and complete work orders, insurance verification, and parts needs.
• Process admin tasks such as buyouts, invoices, and credit memos.
• Review orders from the national center and manage dealer part orders and special accounts.

Skills

Telephone operations

Customer service

Organization

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to greet in-shop customers, manage calls and emails, and ensure smooth service delivery. You will handle administrative tasks, verify insurance and parts needs, and support invoicing and order processing in a fast-paced environment.

The role emphasizes delivering a memorable customer experience with strong communication and problem-solving skills, while supporting various service issues and scheduling tasks.