Customer Experience Specialist

Safelite; Wood Dale (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company matching

Medical coverage plans

PTO and holidays

Tuition reimbursement

Job summary

Safelite is seeking a Customer Advocate to greet customers, manage administrative workflows, schedule services, and handle invoicing. The role involves answering inbound calls and emails while delivering a memorable customer experience.

You will manage work orders, verify insurance details, and coordinate with the national center as needed. A strong attention to detail and a professional appearance are required, with travel up to 10%.

Qualifications

• Experience in customer-facing roles or business administration.
• Ability to handle high-volume calls and emails with professionalism.
• Comfort with administrative tasks and data entry.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with calm efficiency.
• Manage incoming calls, emails, and faxes for service issues, pricing, warranties, and scheduling.
• Process work orders, invoices, and credit memos; verify insurance when needed.

Skills

Customer service

Telephone support

Administrative tasks

Education

High School Diploma/GED

Tools

Phone system

Job description

Safelite is seeking a Customer Advocate to greet customers, manage administrative workflows, schedule services, and handle invoicing. The role involves answering inbound calls and emails while delivering a memorable customer experience.

You will manage work orders, verify insurance details, and coordinate with the national center as needed. A strong attention to detail and a professional appearance are required, with travel up to 10%.