Customer Experience Specialist

belron; Watertown (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

Paid time off (PTO) and holidays

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a Customer Advocate to greet customers, manage calls, emails, and orders with energy and organization. You'll resolve issues quickly, maintain accurate work orders, and support billing and scheduling processes in a fast-paced environment.

The role emphasizes high-quality customer service, professional appearance, and the ability to travel up to 10%. A strong emphasis on teamwork and process improvement in a busy shop setting.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1–3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, etc.
• Confirm and complete work order information, including insurance verification and parts.
• Process administrative tasks like invoices, work orders, credits, and rebills.
• Review orders from the national contact center and manage dealer part orders.

Skills

Telephone operations

Business administration

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to greet customers, manage calls, emails, and orders with energy and organization. You'll resolve issues quickly, maintain accurate work orders, and support billing and scheduling processes in a fast-paced environment.

The role emphasizes high-quality customer service, professional appearance, and the ability to travel up to 10%. A strong emphasis on teamwork and process improvement in a busy shop setting.