Customer Experience Specialist

City Auto Glass, inc.; Burlington (IA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive weekly base pay starting $

Benefits package including 401(k) with

Medical coverage plans

Paid time off (PTO)

Company holidays

Paid volunteer days

Tuition reimbursement up to $5,250 per

Paid training

Job summary

Safelite Group, Inc. is seeking a Customer Advocate to greet customers, answer phones and emails, and manage administrative processes from scheduling to invoicing.

The role emphasizes delivering a memorable in-person and remote experience while maintaining efficient service workflows. Responsibilities include handling inquiries on pricing, warranties, and service issues, verifying insurance, managing orders, and coordinating with the national contact center.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1–3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Administrative tasks

Communication

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group, Inc. is seeking a Customer Advocate to greet customers, answer phones and emails, and manage administrative processes from scheduling to invoicing.

The role emphasizes delivering a memorable in-person and remote experience while maintaining efficient service workflows. Responsibilities include handling inquiries on pricing, warranties, and service issues, verifying insurance, managing orders, and coordinating with the national contact center.