Customer Experience Specialist - Admin & Scheduling

Safelite; Aurora (CO); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Weekly pay $21/hour

Benefits >$10k value

Tuition reimbursement up to $5,250 per

Paid training

Benefits information online

Job summary

Safelite is seeking a Customer Advocate to create memorable first impressions with customers by managing administrative processes, scheduling, work orders and invoicing, and greeting customers in person while answering inbound calls and emails. This role emphasizes organized, energetic service and strong communication.

You’ll handle inbound calls and emails for service issues, coordinate with the national center, verify work orders, and assist with dealer accounts.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails and faxes for service issues, pricing, warranties, dispatch, repair, and cancellations.
• Verify and complete work order information, including insurance verification and missing information.
• Process administrative tasks such as buyouts, invoices, work orders, deleted work orders and credit memos.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Telephone operations

Customer service

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to create memorable first impressions with customers by managing administrative processes, scheduling, work orders and invoicing, and greeting customers in person while answering inbound calls and emails. This role emphasizes organized, energetic service and strong communication.

You’ll handle inbound calls and emails for service issues, coordinate with the national center, verify work orders, and assist with dealer accounts.