Customer Experience & Admin Specialist

Safelite; Alton (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

Paid time off and holidays

Tuition reimbursement

Job summary

Safelite is seeking a Customer Advocate to be the first impression for customers, greeting in-shop clients and handling inquiries with confidence. The role covers administrative tasks, scheduling, work orders, and invoicing, delivering a memorable experience in every interaction.

You will manage calls, emails and faxes for service issues, process orders, verify insurance, and assist with dealer accounts while maintaining top-notch service standards in a dynamic shop environment.

Qualifications

• High School Diploma/GED or equivalent.
• 1–3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails and faxes for service issues, pricing, warranties and dispatch.
• Confirm and complete work order information, including insurance verification.
• Process invoices, credits, and rebills; manage deleted work orders.
• Review dealer orders and assist with special accounts.
• All other duties as assigned.

Skills

Customer service

Phone handling

Administrative tasks

Professional appearance

Travel

Education

High School Diploma/GED

Job description

Safelite is seeking a Customer Advocate to be the first impression for customers, greeting in-shop clients and handling inquiries with confidence. The role covers administrative tasks, scheduling, work orders, and invoicing, delivering a memorable experience in every interaction.

You will manage calls, emails and faxes for service issues, process orders, verify insurance, and assist with dealer accounts while maintaining top-notch service standards in a dynamic shop environment.