Customer Experience Advocate - In-Store & Calls

Safelite; Windham (NH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

Paid training

PTO & holidays

Job summary

Safelite is seeking a Customer Advocate to greet customers, handle inquiries, coordinate scheduling, and manage administrative tasks with energy and professionalism. You will respond to inbound calls and emails, assist with invoices and work orders, and ensure a smooth customer experience in a busy shop environment.

The role emphasizes strong communication, quick problem solving, and the ability to travel up to 10% as needed.

Qualifications

• This role requires 1–3 years of telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced environment.
• Professional appearance and PPE wear.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification, additional parts and missing information.
• Process administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.

Skills

Customer service

Telephone operations

Business administration

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to greet customers, handle inquiries, coordinate scheduling, and manage administrative tasks with energy and professionalism. You will respond to inbound calls and emails, assist with invoices and work orders, and ensure a smooth customer experience in a busy shop environment.

The role emphasizes strong communication, quick problem solving, and the ability to travel up to 10% as needed.