Customer Experience Specialist – In-Office & Dispatch

VORTEX INDUSTRIES, LLC; Hilliard (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401K match

8 company paid holidays

PTO

Job summary

Vortex Doors in the United States is seeking a Customer Service Representative to be the first point of contact for customers, delivering friendly service and resolving inquiries to ensure a positive experience.

You will handle phone and email interactions, schedule services, dispatch crews, maintain accurate records, build product knowledge, and assist with collections. This office-based role requires strong communication, detail orientation, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent; AA/BA preferred.
• One (1)–three (3) years of customer service experience, or administrative background preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in data entry.
• Ability to work in a fast-paced environment and able to prioritize tasks.
• Patience, empathy, and a customer-centric mindset.
• Ability to work effectively in a team and handle high-stress situations with professionalism.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

Responsibilities

• Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
• Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
• Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
• Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
• Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.
• Collections: Responsible for collection and reporting activities according to specific deadlines. Keep track of assigned accounts to identify outstanding debts. Plan course of action to recover outstanding payments.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Attention to detail

Teamwork

Data entry

Microsoft Office

CRM software

Education

High school diploma or equivalent

AA/BA preferred

Tools

CRM systems

Microsoft Office Suite

Job description

Vortex Doors in the United States is seeking a Customer Service Representative to be the first point of contact for customers, delivering friendly service and resolving inquiries to ensure a positive experience.

You will handle phone and email interactions, schedule services, dispatch crews, maintain accurate records, build product knowledge, and assist with collections. This office-based role requires strong communication, detail orientation, and the ability to work in a fast-paced environment.