Customer Experience Specialist: Dispatch & Support

Vortex Colorado, LLC; Austin (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

Vortex Doors in Austin, TX is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries via phone and email with professionalism. You will coordinate service dispatches, document interactions, and assist with collections while delivering a positive customer experience.

The role requires 1–3 years in customer service or admin, strong communication, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent; AA/BA preferred.
• 1–3 years of customer service or administrative experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Ability to work in a fast-paced environment and prioritize tasks.
• Team player with customer-centric mindset.

Responsibilities

• Interact with customers via phone and email in a professional and courteous manner, addressing inquiries and providing service assistance.
• Identify and analyze customer needs, scheduling services, and escalating complex issues to management.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Dispatch vehicles and personnel to fulfill customer requests, considering location and urgency.
• Develop product knowledge to provide accurate information about doors and services.
• Manage collections activities and coordinate with internal teams to recover outstanding balances.

Skills

Customer service

Communication

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Vortex Doors in Austin, TX is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries via phone and email with professionalism. You will coordinate service dispatches, document interactions, and assist with collections while delivering a positive customer experience.

The role requires 1–3 years in customer service or admin, strong communication, and the ability to work in a fast-paced environment.