Customer Service Specialist – Dispatch & In-Office Support

VORTEX INDUSTRIES, LLC; Wood Dale (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401K match

8 company paid holidays

Job summary

Vortex Doors in Wood Dale, IL is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries and providing service information.

The role requires 1–3 years of customer service experience, strong communication, and data-entry accuracy. This position is office-based at our service center and offers a supportive work environment with growth opportunities.

Qualifications

• Excellent communication and interpersonal skills
• 1–3 years of customer service experience or administrative background preferred
• Proficiency with CRM systems and Microsoft Office Suite
• Ability to work in a fast-paced environment and prioritize tasks
• Attention to detail and accuracy in data entry

Responsibilities

• Interact with customers via phone and email in a professional and courteous manner
• Identify and analyze customer needs, providing solutions and scheduling services
• Maintain detailed records of customer interactions in the CRM
• Dispatch vehicles and personnel to meet customer requests
• Develop understanding of products and services to provide accurate information

Skills

Customer service

Communication

Problem-solving

Data entry

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

CRM systems

MS Office

Customer service software

Job description

Vortex Doors in Wood Dale, IL is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries and providing service information.

The role requires 1–3 years of customer service experience, strong communication, and data-entry accuracy. This position is office-based at our service center and offers a supportive work environment with growth opportunities.