In-Office Customer Service Specialist - Dispatch

Vortex Colorado, LLC; Centennial (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401K match

8 company paid holidays

PTO

Job summary

Vortex Doors in Centennial, CO is seeking a dedicated Customer Service Representative to be the first point of contact for customers. This role focuses on delivering exceptional service, handling inquiries, and scheduling services with professionalism.

You will maintain accurate records in the CRM, coordinate dispatches, and build product knowledge to answer questions. The position requires strong communication, problem-solving, and the ability to work in an office setting during standard hours.

Qualifications

• High school diploma or equivalent; AA/BA preferred.
• 1–3 years of customer service experience or administrative background.
• Excellent communication and interpersonal skills.
• Strong problem-solving and data entry accuracy.
• Ability to work in a fast-paced environment and prioritize tasks.

Responsibilities

• Interact with customers via phone and email in a professional manner.
• Identify needs, provide service information, schedule services, and escalate when needed.
• Maintain detailed records of customer interactions in the CRM.
• Dispatch vehicles and coordinate personnel to meet requests.
• Develop product knowledge to provide accurate information.

Skills

Customer service

Communication

Problem-solving

CRM systems

Microsoft Office

Teamwork

Education

High school diploma

AA/BA preferred

Tools

CRM systems

Microsoft Office Suite

Job description

Vortex Doors in Centennial, CO is seeking a dedicated Customer Service Representative to be the first point of contact for customers. This role focuses on delivering exceptional service, handling inquiries, and scheduling services with professionalism.

You will maintain accurate records in the CRM, coordinate dispatches, and build product knowledge to answer questions. The position requires strong communication, problem-solving, and the ability to work in an office setting during standard hours.