Customer Experience Specialist II (Backup & Accounts)

Parker; Austin (TX); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Annual incentive program

Comprehensive medical/dental/vision

401(k) with company match

Tuition reimbursement

Paid time off & holidays

Job summary

Parker Hannifin is seeking a dedicated Customer Experience professional to serve as the primary back-up for all PSC accounts. You will ensure timely order processing, accurate quoting, and exceptional customer service across distribution channels.

You will collaborate with internal teams and channel partners to meet customer needs and drive operational excellence. Responsibilities include handling order changes, providing pricing, maintaining account instructions, and proactive customer

Qualifications

• Experience with ERP or CRM systems is highly desirable.
• Read/write/speak English fluently.
• Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Proactive problem solving and decision-making skills.

Responsibilities

• Back-up for all PSC accounts; ensure timely order processing, accurate quoting and exceptional customer service.
• Manage assigned customer accounts across distribution channels with accurate order processing.
• Answer inquiries on order status and provide timely updates and solutions.
• Collaborate with internal teams to provide pricing and quotes.
• Maintain up-to-date account instructions and communicate changes to customers.

Skills

Customer service

Organizational skills

Problem solving

Team player

Microsoft Office

CRM/ERP systems

English fluency

Education

College degree preferred

Tools

Salesforce

ERP systems

CRM knowledge

Job description

Parker Hannifin is seeking a dedicated Customer Experience professional to serve as the primary back-up for all PSC accounts. You will ensure timely order processing, accurate quoting, and exceptional customer service across distribution channels.

You will collaborate with internal teams and channel partners to meet customer needs and drive operational excellence. Responsibilities include handling order changes, providing pricing, maintaining account instructions, and proactive customer