Customer Experience Specialist II

Parker Electromechanical; Austin (TX); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical and dental benefits

401(k) plan with company match

Paid time off and holidays

Job summary

Parker Hannifin is seeking a customer experience role focusing on servicing accounts, handling orders, quotes, and inquiries. The role requires collaboration with internal teams and partners to meet customer needs and drive process improvements in a fast-paced environment.

Education: college degree preferred or equivalent experience; strong English communication and MS Office skills are essential. This on-site position in Austin offers competitive benefits and payroll options.

Qualifications

• College degree preferred or equivalent professional experience.
• Experience with ERP or CRM systems (e.g., Salesforce, Siebel) is desirable.
• Strong organizational and communication skills with a customer-first mindset.

Responsibilities

• Assist in processing orders and maintaining accurate pricing/quotations.
• Respond to customer inquiries regarding order status and provide timely updates.
• Collaborate with internal teams to meet customer needs and drive operational excellence.
• Maintain up-to-date account instructions and manage customer portals.

Skills

Customer service

CRM systems

ERP systems

MS Office

English fluency

Education

College degree preferred

Tools

Salesforce

Siebel

Job description

Parker Hannifin is seeking a customer experience role focusing on servicing accounts, handling orders, quotes, and inquiries. The role requires collaboration with internal teams and partners to meet customer needs and drive process improvements in a fast-paced environment.

Education: college degree preferred or equivalent experience; strong English communication and MS Office skills are essential. This on-site position in Austin offers competitive benefits and payroll options.