Customer Success & Order Specialist

Parker Hannifin Corporation; Danville (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

Parker Hannifin Corporation is seeking a Customer Account Representative in the United States. This role focuses on managing customer orders and quotations, coordinating with internal teams, and ensuring accurate order entry and timely communication to maintain high customer satisfaction.

Key responsibilities include reviewing POs, managing ERP/EDI workflows, and driving sales opportunities while resolving disputes and ensuring compliance with terms.

Qualifications

• Bachelor's Degree or 1–2 years of relevant industry experience.
• 2+ years of experience in customer service.

Responsibilities

• Manage customer orders and quotations across internal teams.
• Review POs for prices, quantities, lead times and terms as per authority.
• Enter and manage POs, credits and debits in ERP system.
• Raise quotes and customer documentation; prioritize workload for service.

Skills

CRM management

Order processing

ERP systems

EDI systems

Customer service

Education

Bachelor's degree

1-2 years relevant industry experience

Tools

ERP system

EDI systems

CRM tool

Job description

Parker Hannifin Corporation is seeking a Customer Account Representative in the United States. This role focuses on managing customer orders and quotations, coordinating with internal teams, and ensuring accurate order entry and timely communication to maintain high customer satisfaction.

Key responsibilities include reviewing POs, managing ERP/EDI workflows, and driving sales opportunities while resolving disputes and ensuring compliance with terms.