Aerospace Customer Accounts Specialist

Parker Hannifin Corporation; Irvine (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Parker Hannifin Corporation’s Services & Support Operations division seeks a Customer Service Account Admin I for its Elyria, OH location. The role coordinates month-to-month outlook tracking, maintains customer relationships, verifies inputs, and supports performance visibility while ensuring warranty and maintenance agreements are properly managed.

The position requires a Bachelor's degree in Business Administration and extensive experience in contract administration, with strong

Qualifications

• Bachelor's degree in Business Administration.
• Six or more years of related experience in technical product support or contract administration.
• Thorough knowledge of warranty and maintenance agreements, industry practices, regulations, and policies.
• Knowledge of legal and regulatory requirements related to aerospace industry and government procurement.
• Proficient with standard business application software and specialized data analysis tools.

Responsibilities

• Administers and oversees specialized and major customer accounts with tracking of parts returned for service or replacement.
• Negotiates complex requirements across multiple customers, products, and internal teams to protect cost and schedule.
• Investigates and resolves claims or billing discrepancies; coordinates with related functions on technical issues.
• Provides guidance on warranty or service agreements; mentors other team members as needed.
• Acts as the main contact with customers and coordinates visits, audits, and reviews.
• Supports continuous improvement initiatives to improve internal systems and processes.

Skills

Negotiation

Customer accounts management

Communication

Problem solving

Education

Bachelor's degree in Business Administration

Tools

MRP systems

EDI

CRM software

Job description

Parker Hannifin Corporation’s Services & Support Operations division seeks a Customer Service Account Admin I for its Elyria, OH location. The role coordinates month-to-month outlook tracking, maintains customer relationships, verifies inputs, and supports performance visibility while ensuring warranty and maintenance agreements are properly managed.

The position requires a Bachelor's degree in Business Administration and extensive experience in contract administration, with strong