Customer Success Lead - Ops & Support

Parker; Mineral Wells (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Parker Hannifin Corporation is seeking a Vessel Customer Support Team Lead to manage order processing, PO changes, and delivery coordination. You will mentor staff, track orders, and ensure timely communication with customers. Strong ERP and MS Office skills are required.

Responsibilities include coordinating with production and purchasing, supporting HR processes, and driving process improvements for cost savings and productivity within a dynamic team environment.

Qualifications

• Three years of clerical experience.
• ERP experience preferred.
• Proficiency with Microsoft Office.
• Strong customer service and people skills.
• Ability to manage time and deadlines across multiple projects.
• Team-oriented with collaboration skills.
• Ability to read and interpret work instructions and procedures.
• Ability to mentor others.
• Detail-oriented with accuracy in documentation.

Responsibilities

• Oversee Vessel Customer Support Team to handle POs and changes from order receipt to delivery.
• Assign tasks and monitor team to achieve goals.
• Track vessel orders and communicate schedule changes to customers.
• Support HR documents, training materials, performance reviews, and audits.
• Incorporate customer requirements into orders and share with departments.
• Coordinate meetings with production, quality assurance, and purchasing.
• Serve as primary contact for Area Sales Managers and Distributors.
• Verify on-time shipment reports and report delays.
• Support process improvements and cost-saving initiatives.

Skills

Clerical experience

ERP experience

Microsoft Office

Customer service

Time management

Team collaboration

Reading and interpreting docs

Mentoring others

Detail oriented

Job description

Parker Hannifin Corporation is seeking a Vessel Customer Support Team Lead to manage order processing, PO changes, and delivery coordination. You will mentor staff, track orders, and ensure timely communication with customers. Strong ERP and MS Office skills are required.

Responsibilities include coordinating with production and purchasing, supporting HR processes, and driving process improvements for cost savings and productivity within a dynamic team environment.