Customer Experience Specialist: Guide & Sell Cars

CarMax; Harrisonburg (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax Business Services is hiring a Customer Specialist in Harrisonburg, Virginia. This role empowers you to provide an iconic customer experience through exceptional service in a dynamic retail environment. You will guide customers through the buying process, conduct vehicle assessments, and manage various administrative tasks. Successful candidates will possess strong communication skills, the ability to build relationships, and a keen attention to detail. A high school diploma and sales experience are preferred, alongside basic Microsoft Office skills.

Qualifications

• Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun.
• Ability to build and maintain strong relationships with customers.
• Drive work processes and maintain accurate records.

Responsibilities

• Guide customers in the vehicle buying process.
• Conduct vehicle condition assessments for appraisals.
• Manage high energy, fast-paced customer interactions.

Skills

Exceptional communication skills

Relationship building

Attention to detail

Ability to balance customer and business needs

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services is hiring a Customer Specialist in Harrisonburg, Virginia. This role empowers you to provide an iconic customer experience through exceptional service in a dynamic retail environment. You will guide customers through the buying process, conduct vehicle assessments, and manage various administrative tasks. Successful candidates will possess strong communication skills, the ability to build relationships, and a keen attention to detail. A high school diploma and sales experience are preferred, alongside basic Microsoft Office skills.