Automotive Customer Experience Specialist

CarMax Business Services; Charlottesville (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Training and development opportunities

Diversity and inclusion initiatives

Career growth programs

Job summary

CarMax Business Services is seeking a Customer Specialist in Charlottesville, Virginia. In this role, you will provide exceptional customer service, guiding customers through the entire process of buying or selling vehicles. This high-energy environment requires strong communication skills and the ability to work well within a team. A high school diploma and sales experience are preferred. Join CarMax, the nation's largest retailer of used cars, where associates are recognized for their commitment to customer experiences and career development.

Qualifications

• Demonstrate strong team behaviors including integrity, respect, inclusion, and fun.
• Balance customer needs and business objectives effectively.
• Lift objects weighing up to 25 lbs.

Responsibilities

• Provide exceptional customer service throughout the sales process.
• Conduct assessments for vehicle conditions.
• Perform cosmetic inspections to meet quality standards.
• Manage service appointments and ensure accurate documentation.

Skills

Exceptional communication skills

Relationship building

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services is seeking a Customer Specialist in Charlottesville, Virginia. In this role, you will provide exceptional customer service, guiding customers through the entire process of buying or selling vehicles. This high-energy environment requires strong communication skills and the ability to work well within a team. A high school diploma and sales experience are preferred. Join CarMax, the nation's largest retailer of used cars, where associates are recognized for their commitment to customer experiences and career development.