Customer Experience Guide — Car Buying & Appraisals

CarMax; Covington (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Career growth opportunities

Diversity and inclusion commitment

Training support

Job summary

CarMax Business Services is looking for a Customer Specialist in Covington, Virginia. This role focuses on delivering outstanding customer service during the vehicle buying and selling process, ensuring a seamless experience. Responsibilities include guiding customers, assessing vehicle conditions, and handling transactions efficiently. The ideal candidate will possess exceptional communication skills and a high school diploma, with a preference for retail sales experience. CarMax values transparency and integrity, aiming to build strong customer relationships while fostering a supportive team environment.

Qualifications

• Ability to demonstrate exceptional communication and interpersonal skills.
• Confidence in oneself, the product, and the CarMax brand.
• Capacity to balance customer needs with business objectives.

Responsibilities

• Provide exceptional customer service throughout the buying process.
• Conduct vehicle condition assessments for customer appraisals.
• Manage vehicle inventory and ensure quality standards are met.

Skills

Exceptional communication skills

Relationship building

Detail-oriented

Team collaboration

Education

High School Diploma or equivalent

Sales and customer service experience

Tools

Microsoft Office Suite

Job description

CarMax Business Services is looking for a Customer Specialist in Covington, Virginia. This role focuses on delivering outstanding customer service during the vehicle buying and selling process, ensuring a seamless experience. Responsibilities include guiding customers, assessing vehicle conditions, and handling transactions efficiently. The ideal candidate will possess exceptional communication skills and a high school diploma, with a preference for retail sales experience. CarMax values transparency and integrity, aiming to build strong customer relationships while fostering a supportive team environment.