Automotive Customer Experience Specialist

CarMax Business Services; Michigan; On-site; USD 35,000 - 45,000; Full time

Job summary

CarMax Business Services in Michigan is looking for a Customer Specialist to provide exceptional customer service. In this role, you'll guide customers through their CarMax experience, ensuring positive interactions through effective communication and teamwork. Candidates should have a high school diploma and experience in sales or customer service, along with a valid driver's license. This position requires someone who can lift 25 lbs. and perform duties in a fast-paced environment.

Qualifications

• Sales and customer service experience in retail is preferred.
• Must be able to lift objects up to 25 lbs.
• Valid Driver’s License is required.

Responsibilities

• Guide customers in every step of their CarMax journey.
• Conduct vehicle condition assessments for appraisals.
• Perform vehicle check-ins and inventory maintenance.
• Create service appointments and manage repair orders.

Skills

Exceptional communication skills

Relationship building

Team behaviors

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services in Michigan is looking for a Customer Specialist to provide exceptional customer service. In this role, you'll guide customers through their CarMax experience, ensuring positive interactions through effective communication and teamwork. Candidates should have a high school diploma and experience in sales or customer service, along with a valid driver's license. This position requires someone who can lift 25 lbs. and perform duties in a fast-paced environment.