Customer Experience Specialist

CarMax Business Services; Roanoke (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

CarMax Business Services is seeking a Customer Specialist in Roanoke, Virginia. In this role, you will provide an iconic customer experience by guiding clients through every step of their CarMax journey. You will play a key part in ensuring customer satisfaction and managing vehicle assessments and paperwork in a fast-paced retail environment. Ideal candidates should possess strong communication skills, a High School Diploma, and experience in sales or customer service. Join our team and help maintain the values of honesty and transparency that define CarMax.

Qualifications

• Exceptional communication skills necessary to guide customers.
• Ability to build and maintain strong relationships with customers.
• Sales and customer service experience in retail preferred.

Responsibilities

• Guide customers throughout the buying and selling experience.
• Conduct vehicle condition assessments for appraisals.
• Manage vehicle inventory and perform inspections.

Skills

Exceptional communication skills

Relationship building

Attention to detail

Team collaboration

Education

High School Diploma or equivalent

Sales and customer service experience

Valid Driver's License

Basic Microsoft Office skills

Job description

CarMax Business Services is seeking a Customer Specialist in Roanoke, Virginia. In this role, you will provide an iconic customer experience by guiding clients through every step of their CarMax journey. You will play a key part in ensuring customer satisfaction and managing vehicle assessments and paperwork in a fast-paced retail environment. Ideal candidates should possess strong communication skills, a High School Diploma, and experience in sales or customer service. Join our team and help maintain the values of honesty and transparency that define CarMax.