Customer Experience Specialist — Guide Buyers & Appraisals

CarMax Business Services; Lynchburg (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax Business Services is seeking a Customer Specialist in Lynchburg, Virginia. In this role, you will provide exceptional support to customers through their journey with CarMax. Responsibilities include guiding customers during sales, conducting vehicle assessments, and performing administrative tasks. The ideal candidate will have strong communication skills, a high school diploma, and experience in sales or customer service. Come be a part of a team committed to providing honest, high-integrity customer experiences.

Qualifications

• Demonstrate strong team behaviors including integrity and respect.
• Ability to lift objects that weigh up to 25 lbs.
• Sales and customer service experience preferred.

Responsibilities

• Provide exceptional customer service, guiding customers through the buying process.
• Conduct vehicle condition assessments for customer appraisals.
• Perform various administrative duties related to vehicle sales.

Skills

Exceptional communication skills

Relationship building

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services is seeking a Customer Specialist in Lynchburg, Virginia. In this role, you will provide exceptional support to customers through their journey with CarMax. Responsibilities include guiding customers during sales, conducting vehicle assessments, and performing administrative tasks. The ideal candidate will have strong communication skills, a high school diploma, and experience in sales or customer service. Come be a part of a team committed to providing honest, high-integrity customer experiences.