Customer Experience Specialist - Growth & Training

Clark Pest Control; Beaumont (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Maternity & life insurance

401(k) with company match

Paid vacation, holidays, and sick time

Employee discounts

Tuition reimbursement & dependent-sch

Industry-leading training

Job summary

Orkin is seeking a Customer Service Specialist to support scheduling, routing, and customer care. You will field calls, coordinate service visits, and help maintain efficient routes for technicians while upholding service excellence.

You will learn with Orkin's industry-leading training, work in a team-driven environment, and contribute to a recession-resistant business with growth opportunities and comprehensive benefits.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Navigate Windows-based and Web-based systems to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and distance.
• Identify customer needs through listening and questioning.
• Maintain customer database with accurate information and call details.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information

Skills

Customer service experience

Sales experience

Interpersonal communication

Attention to detail

Time management

Education

High School Diploma or equivalent

Job description

Orkin is seeking a Customer Service Specialist to support scheduling, routing, and customer care. You will field calls, coordinate service visits, and help maintain efficient routes for technicians while upholding service excellence.

You will learn with Orkin's industry-leading training, work in a team-driven environment, and contribute to a recession-resistant business with growth opportunities and comprehensive benefits.