Customer Experience Specialist – Growth & Solutions

FerrellGas; United States; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Income Protection

Financial Wellness Programs

Paid Time Off

Wellness Programs

Employee Discounts

Job summary

A leading gas service provider is seeking a Full-Time Customer Service Specialist to deliver exceptional service through both inbound and outbound communications. You'll engage with customers to address their needs and work closely with internal teams to ensure a high-quality service experience. The role involves maintenance of customer account information, handling inquiries, and scheduling services. Ideal candidates will have customer service experience, strong communication skills, and proficiency in Microsoft Office. Benefits include comprehensive health coverage and financial wellness programs.

Qualifications

• 1+ years of customer service experience required.
• Must have exceptional customer service and negotiation skills.
• Strong organizational skills required, with experience in typing and data entry.

Responsibilities

• Answer customer inquiries via phone, chat, social media, or email.
• Maintain and update customer account information accurately.
• Handle customer complaints according to company policy.

Skills

Exceptional customer service

Negotiation skills

Organizational skills

Typing and data entry experience

Written and verbal communication

Microsoft Office (Excel, Word, Access)

Education

High School Diploma or equivalent

Job description

A leading gas service provider is seeking a Full-Time Customer Service Specialist to deliver exceptional service through both inbound and outbound communications. You'll engage with customers to address their needs and work closely with internal teams to ensure a high-quality service experience. The role involves maintenance of customer account information, handling inquiries, and scheduling services. Ideal candidates will have customer service experience, strong communication skills, and proficiency in Microsoft Office. Benefits include comprehensive health coverage and financial wellness programs.