Customer Experience Specialist: Delight Customers & Drive Results

Mindlance; Exton (PA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Confidential information handling

Team-oriented activities

Flexible shift opportunities

Job summary

A national recruiting firm is seeking a Customer Experience Specialist to provide exceptional customer service in a fast-paced environment. The ideal candidate will manage inbound and outbound customer interactions, ensuring a delightful experience while resolving inquiries. With responsibilities including processing orders in SAP and handling billing issues, strong communication and problem-solving skills are essential. Candidates should have at least 1 year of experience in customer service and preferably an Associate or Bachelor's degree. Competitive salary and benefits offered.

Qualifications

• 1+ year experience in a customer service related field.
• Strong work ethic and ability to adapt.
• Excellent written and oral communication skills.

Responsibilities

• Deliver outstanding customer support through various channels.
• Process customer orders accurately using SAP.
• Handle billing inquiries and maintain PCI compliance.

Skills

Customer service orientation

Problem-solving

Communication skills

Time management

Sales skills

Education

Associate or Bachelor’s degree

High school diploma

Tools

SAP

Microsoft Office suite

Job description

A national recruiting firm is seeking a Customer Experience Specialist to provide exceptional customer service in a fast-paced environment. The ideal candidate will manage inbound and outbound customer interactions, ensuring a delightful experience while resolving inquiries. With responsibilities including processing orders in SAP and handling billing issues, strong communication and problem-solving skills are essential. Candidates should have at least 1 year of experience in customer service and preferably an Associate or Bachelor's degree. Competitive salary and benefits offered.