Customer Experience Specialist

Kedia Corporation; Kenner (LA); On-site; USD 30,000 - 45,000; Full time

Job summary

A global services company is seeking a customer service representative to enhance user experiences. Responsibilities include providing information about products, handling inquiries, and resolving complaints. Candidates should have strong problem-solving skills and be familiar with contact center and CRM software. This role offers a dynamic and growth-oriented work environment within a fast-paced service sector.

Qualifications

• Knowledge of customer service principles and practices.
• Ability to handle customer inquiries and complaints efficiently.
• Proficient in using CRM and contact center software.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve billing and service complaints.

Skills

Customer service principles

Communication skills

Problem-solving skills

Tools

Avaya software

Microsoft Excel

CRM software

Job description

A global services company is seeking a customer service representative to enhance user experiences. Responsibilities include providing information about products, handling inquiries, and resolving complaints. Candidates should have strong problem-solving skills and be familiar with contact center and CRM software. This role offers a dynamic and growth-oriented work environment within a fast-paced service sector.