Customer Experience Specialist

Kedia Corporation; Gadsden (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading global firm is seeking a dedicated Customer Service Representative to enhance customer experiences. Responsibilities include responding to customer inquiries, resolving billing complaints, and maintaining detailed records of interactions. The ideal candidate should excel in communication and have a solid grasp of customer service principles. Proficiency with CRM and contact center software is essential. Join us to contribute to a dynamic team focused on providing exceptional services.

Qualifications

• Solid understanding of customer service principles and processes.
• Ability to handle complaints and resolve issues effectively.
• Experience with call center technology and software.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve service or billing complaints.

Skills

Customer service

Problem-solving

Communication

Attention to detail

Tools

Contact center software

CRM software

Spreadsheet software

Job description

A leading global firm is seeking a dedicated Customer Service Representative to enhance customer experiences. Responsibilities include responding to customer inquiries, resolving billing complaints, and maintaining detailed records of interactions. The ideal candidate should excel in communication and have a solid grasp of customer service principles. Proficiency with CRM and contact center software is essential. Join us to contribute to a dynamic team focused on providing exceptional services.