Customer Experience Specialist

Kedia Corporation; Honolulu (HI); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading tech company is seeking a customer-focused professional for a role that involves supporting customers through inquiries and complaints. The ideal candidate will have strong communication skills and a background in customer service. Responsibilities include handling phone and online queries, as well as resolving billing issues. Knowledge of CRM software and problem-solving abilities are essential. Join a dynamic team in a fast-paced environment and help shape exceptional customer experiences.

Qualifications

• Knowledge of principles for providing customer and personal services.
• Ability to assess customer needs and evaluate satisfaction.
• Experience with contact center software.

Responsibilities

• Provide information about products or services to customers.
• Resolve customers' service or billing complaints.
• Keep records of customer interactions.

Skills

Customer service

Communication

Problem-solving

Tools

CRM software

Microsoft Excel

Job description

A leading tech company is seeking a customer-focused professional for a role that involves supporting customers through inquiries and complaints. The ideal candidate will have strong communication skills and a background in customer service. Responsibilities include handling phone and online queries, as well as resolving billing issues. Knowledge of CRM software and problem-solving abilities are essential. Join a dynamic team in a fast-paced environment and help shape exceptional customer experiences.