Full-Time Customer Care & Success Specialist

Fenetex Motorized Screens; Jacksonville (FL); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Medical, dental and vision plans

Paid time off

401k with company match

Job summary

A growing company in the service sector is seeking a full-time Customer Service Specialist to support its sales department. The role requires excellent communication skills, attention to detail, and the ability to handle customer inquiries independently. Responsibilities include processing orders and maintaining customer satisfaction. The position offers benefits such as medical, dental, paid time off, and a 401k plan. Interested candidates should submit their resume and references for consideration.

Qualifications

• Strong verbal and written communication skills are essential.
• Attention to detail and the ability to solve problems efficiently are required.
• Candidates must show empathy in customer interactions.

Responsibilities

• Respond to inquiries and resolve complaints for customer satisfaction.
• Process orders, returns, and payments accurately.
• Maintain accurate customer records and follow up on customer needs.

Skills

Excellent verbal and written communication skills

Attention to detail

Problem-solving skills

Ability to use empathetic statements

Proficient in MS Office

Knowledge of office software packages

Reliable transportation and attendance

Team contribution willingness

Tools

MS Office

Google Sheets

Job description

A growing company in the service sector is seeking a full-time Customer Service Specialist to support its sales department. The role requires excellent communication skills, attention to detail, and the ability to handle customer inquiries independently. Responsibilities include processing orders and maintaining customer satisfaction. The position offers benefits such as medical, dental, paid time off, and a 401k plan. Interested candidates should submit their resume and references for consideration.