Customer Experience Specialist

Kedia Corporation; Town of Cheektowaga (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A global technology company is seeking a customer service representative to manage customer interactions, address complaints, and ensure customer satisfaction. Responsibilities include handling customer inquiries through phone and in-person, maintaining records of transactions, resolving billing issues, and collaborating with various departments for unresolved grievances. Ideal candidates will have strong communication skills and familiarity with CRM and contact center software. This role offers opportunities for growth in a dynamic business environment.

Qualifications

• Must have knowledge of customer needs assessment and service quality standards.
• Additional skills in using automated dialing and call distribution technology.
• Experience with CRM systems and email communications is essential.

Responsibilities

• Confer with customers to provide information and take orders.
• Keep records of customer interactions and transactions.
• Resolve billing complaints and process exchanges or refunds.

Skills

Customer service expertise

Problem-solving skills

Effective communication

Tools

Contact center software

CRM software

Spreadsheet software

Job description

A global technology company is seeking a customer service representative to manage customer interactions, address complaints, and ensure customer satisfaction. Responsibilities include handling customer inquiries through phone and in-person, maintaining records of transactions, resolving billing issues, and collaborating with various departments for unresolved grievances. Ideal candidates will have strong communication skills and familiarity with CRM and contact center software. This role offers opportunities for growth in a dynamic business environment.