Customer Experience Specialist - Growth & Service Leader

Rollins, Inc.; Houston (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Paid vacation

Paid holidays

Sick leave

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Award-winning training program

Job summary

Orkin is seeking a Customer Service Specialist in Houston, TX. You will be a pivotal point of contact, fielding calls, scheduling service visits, and coordinating routes to ensure efficient, on-time service for our customers.

No prior industry experience is required—Orkin provides award-winning training. You’ll receive comprehensive benefits, a 401(k) plan, paid time off, and growth opportunities while helping families and businesses stay pest-free.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Field incoming requests and schedule service visits
• Maintain efficient routes to reduce drive time
• Coordinate service and resolve issues
• Answer calls and schedule appointments
• Navigate Windows-based and Web-based systems to track routes
• Protect customer privacy and data accuracy

Skills

Interpersonal skills

Communication skills

Time management

Attention to detail

Customer service mindset

Education

High School Diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

Orkin is seeking a Customer Service Specialist in Houston, TX. You will be a pivotal point of contact, fielding calls, scheduling service visits, and coordinating routes to ensure efficient, on-time service for our customers.

No prior industry experience is required—Orkin provides award-winning training. You’ll receive comprehensive benefits, a 401(k) plan, paid time off, and growth opportunities while helping families and businesses stay pest-free.