Customer Experience Specialist — Growth & Perks

HomeTeam Pest Defense; San Antonio (TX); Hybride; USD 35 000 - 37 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Medical, dental, vision benefits

Company-paid life & AD&D insurance

401(k) plan with company match up to 6

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Opportunities for advancement

Recognition for a job well done

Friendly work environment

Employee referral bonuses

Résumé du poste

HomeTeam Pest Defense is seeking a Customer Service Representative in San Antonio, TX. You will start by delivering positive experiences, handling inquiries, and scheduling services using Route Point software.

The role requires professionalism, basic computer skills, and the ability to resolve billing questions while supporting a friendly team environment. Join a growth-oriented company offering comprehensive benefits and opportunities for advancement within HomeTeam Pest Defense.

Qualifications

• 1 year of previous customer service experience.
• Basic computer skills.
• Familiarity with company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Responsabilités

• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
• Resolving customer problems with invoices and billing questions.
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
• Maintain customer files on computer and in filing system.
• Validate technician paperwork for completeness and accuracy.
• File Technician paperwork in customer files.
• Update notes in system with technician and other employee customer information.
• Print, distribute, and review service tickets for technicians.
• Have a basic knowledge of technician’s job and processes of company's treatment processes.
• Properly follow HomeTeam Pest Defense telephone etiquette procedures.
• Ability to calm and diffuse angry customers.
• Escalate appropriate inquiries or problems to managers.
• Collect and reconcile payments received by technicians.

Connaissances

Customer service experience

Formation

High school diploma or GED

Outils

Route Point software

Description du poste

HomeTeam Pest Defense is seeking a Customer Service Representative in San Antonio, TX. You will start by delivering positive experiences, handling inquiries, and scheduling services using Route Point software.

The role requires professionalism, basic computer skills, and the ability to resolve billing questions while supporting a friendly team environment. Join a growth-oriented company offering comprehensive benefits and opportunities for advancement within HomeTeam Pest Defense.