Delight-Driven Customer Experience Specialist

Rollins, Inc.; Stafford (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

401(k) with company match

Employee stock purchase plan

Paid time off

Holidays

Employee discounts

Tuition reimbursement

Scholarship awards

Career advancement

Friendly work environment

Employee referral bonuses

Job summary

HomeTeam Pest Defense is seeking a Customer Service Representative in Texas. You will deliver positive experiences, assist with service scheduling, pricing inquiries, and help customers understand HomeTeam offerings.

You will communicate with internal and external customers, use Route Point software, maintain files, and resolve billing questions. The role offers a friendly work environment, competitive pay, and opportunities for professional growth.

Qualifications

• 1 year of customer service experience.
• Basic/computer skills and familiarity with phone systems.
• 18+ years old with HS diploma or GED.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide positive customer experiences that encourage continued service.
• Answer questions, resolve issues, and provide pricing and scheduling.
• Schedule services and manage notes in the system.
• Handle billing questions and payments with accuracy.
• Calm upset customers and escalate when needed.
• Maintain organized customer files and ensure paperwork accuracy.

Skills

Customer service

Telephone etiquette

Basic computer skills

Dispute resolution

Communication skills

Education

High School Diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense is seeking a Customer Service Representative in Texas. You will deliver positive experiences, assist with service scheduling, pricing inquiries, and help customers understand HomeTeam offerings.

You will communicate with internal and external customers, use Route Point software, maintain files, and resolve billing questions. The role offers a friendly work environment, competitive pay, and opportunities for professional growth.