Customer Experience Specialist

MissQuito; San Antonio (TX); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Paid time off

Employee discounts

Tuition reimbursement

Professional growth opportunities

Job summary

HomeTeam Pest Defense in San Antonio, TX is seeking a Customer Service Representative to deliver positive experiences for homeowners and builders alike. You will answer questions, schedule services, and help customers manage billing and pricing inquiries.

Join a friendly team with competitive pay and a comprehensive benefits package, including medical, dental, vision, 401(k) matching, and paid time off. This entry‑level role offers growth opportunities within a growing pest defense company.

Qualifications

• 1 year of customer service experience.
• Basic computer skills.
• Familiarity with company telephone systems.
• Must be 18+ with a high school diploma or GED.

Responsibilities

• Provide positive customer experiences to encourage service adoption.
• Answer questions, schedule services, and resolve billing questions.
• Enter notes and update service tickets in the system.
• Calm upset customers and escalate issues to managers as needed.
• Collect and reconcile payments from technicians.

Skills

Customer service

Telephone skills

Problem solving

Communication

Education

High School Diploma or GED

Tools

Route Point software

Computer basics

Job description

HomeTeam Pest Defense in San Antonio, TX is seeking a Customer Service Representative to deliver positive experiences for homeowners and builders alike. You will answer questions, schedule services, and help customers manage billing and pricing inquiries.

Join a friendly team with competitive pay and a comprehensive benefits package, including medical, dental, vision, 401(k) matching, and paid time off. This entry‑level role offers growth opportunities within a growing pest defense company.