Customer Experience Specialist - Growth & Benefits

Industrial Fumigant Company; Stafford (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision

401(k) with company match

Paid time off

Tuition reimbursement

Employee discounts

Stock purchase plan

Job summary

HomeTeam Pest Defense is seeking a Customer Service Representative to create positive customer experiences and drive service adoption. You will handle inquiries, schedule services, process payments, and maintain accurate records with Route Point software.

Effective communication, problem-solving, and basic computer skills are essential. The role offers comprehensive benefits and a clear path for growth within the company.

Qualifications

• Must have 1 year of previous customer service experience
• Entry level customer service skill and technique
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED

Responsibilities

• Provide positive customer experiences that affect continued service use and purchases
• Respond to questions, research problems, resolve issues, provide pricing (non-termite), schedule service
• Schedule pest and builder related services using Route Point software
• Resolve invoice and billing questions
• Calm and diffuse angry customers and escalate when needed
• Enter service notes and maintain customer files
• Process payments collected by technicians

Skills

Customer service

Telephone etiquette

Problem solving

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense is seeking a Customer Service Representative to create positive customer experiences and drive service adoption. You will handle inquiries, schedule services, process payments, and maintain accurate records with Route Point software.

Effective communication, problem-solving, and basic computer skills are essential. The role offers comprehensive benefits and a clear path for growth within the company.