Customer Experience Specialist — Growth & Perks

Talentify; San Antonio (TX); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

401(k) plan with company match

Employee discounts

Paid time off and holidays

Job summary

HomeTeam Pest Defense is hiring a Customer Service Representative to deliver positive experiences, support prospects and customers, and coordinate service scheduling. You will communicate with clients, handle inquiries, provide pricing information (non-termite), and assist with billing questions in a professional manner across multiple channels.

This role emphasizes friendly service, accurate record keeping, teamwork with technicians, and opportunities for advancement within a stable,

Qualifications

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
• Collect and reconcile payments received by technicians

Skills

Customer service experience

Computer basics

Phone system knowledge

18+ with HS diploma

Education

High school diploma or GED

Job description

HomeTeam Pest Defense is hiring a Customer Service Representative to deliver positive experiences, support prospects and customers, and coordinate service scheduling. You will communicate with clients, handle inquiries, provide pricing information (non-termite), and assist with billing questions in a professional manner across multiple channels.

This role emphasizes friendly service, accurate record keeping, teamwork with technicians, and opportunities for advancement within a stable,