Customer Experience Specialist - Growth & Impact

Orkin; Manassas (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Maternity leave

Life insurance

401(k) with company match

Paid vacation

Holidays

Sick leave

Employee discounts

Tuition reimbursement

Scholarship awards

Training program

Job summary

Orkin in Manassas, VA, seeks a Customer Service Specialist to deliver top-tier pest control support and act as a subject matter expert for customers. You will field incoming requests, schedule service visits and maintain efficient routes to minimize drive time for technicians, while upholding empathy and integrity in every interaction.

No industry experience is required as Orkin provides award-winning training and a comprehensive benefits package.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• Excellent interpersonal and communication skills.
• Basic computer skills and proficiency with Microsoft Office.
• Strong attention to detail and time management.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate systems to track routes and optimize schedules.
• Schedule technicians to minimize drive time and adjust routes as needed.
• Identify customer needs through listening and questioning.
• Maintain accurate customer information and call logs.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and protect customer privacy.

Skills

Customer service

Sales experience

Interpersonal skills

Communication

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin in Manassas, VA, seeks a Customer Service Specialist to deliver top-tier pest control support and act as a subject matter expert for customers. You will field incoming requests, schedule service visits and maintain efficient routes to minimize drive time for technicians, while upholding empathy and integrity in every interaction.

No industry experience is required as Orkin provides award-winning training and a comprehensive benefits package.