Customer Experience Specialist: Award-Winning Training

Orkin, LLC; Gaithersburg (MD); On-site; USD 2,755,000 - 3,444,000; Full time

Benefits offered by this job

Hourly pay start $20–$25 per hour

Medical, dental, vision benefits

401(k) with company match

Paid time off (vacation/holidays/sick)

Tuition reimbursement

Training program

Job summary

Orkin, LLC in Gaithersburg, MD is seeking a Customer Service Specialist to deliver top-tier pest control service experiences. You will field calls, schedule visits, and optimize routes to help technicians work efficiently while maintaining customer satisfaction.

We offer a competitive starting wage, a strong benefits package, and opportunities for growth within a mission-driven company that values safety, empathy, and integrity. No prior industry experience required; training provided.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and schedule service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and route distance.
• Identify customer concerns and evaluate needs.
• Maintain customer database with accurate information including call details and outcomes.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information

Skills

Customer service

Communication

Organizational skills

Time management

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

CRM system

Job description

Orkin, LLC in Gaithersburg, MD is seeking a Customer Service Specialist to deliver top-tier pest control service experiences. You will field calls, schedule visits, and optimize routes to help technicians work efficiently while maintaining customer satisfaction.

We offer a competitive starting wage, a strong benefits package, and opportunities for growth within a mission-driven company that values safety, empathy, and integrity. No prior industry experience required; training provided.