Customer Care Specialist — Growth, Training & Benefits

Orkin, LLC; Fairfax (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

401(k) with company match

Paid vacation/holidays/sick leave

Employee discounts

Tuition reimbursement

Industry leading training

Job summary

Orkin, LLC in Fairfax, VA is seeking a Customer Service Specialist to schedule service visits and optimize routes, ensuring efficient driving time and excellent customer experience.

You will use a Windows-based and web-based system to track routes, update the customer database, and maintain accurate records while delivering empathy and service excellence. Training provided, with comprehensive benefits and growth opportunities in a recession-resistant industry.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and distance.
• Identify customer concerns and evaluate needs through active listening.
• Maintain customer database with accurate information and call details.

Skills

Customer service

Communication

Time management

Attention to detail

Teamwork

Education

High School Diploma

Tools

Microsoft Office

Job description

Orkin, LLC in Fairfax, VA is seeking a Customer Service Specialist to schedule service visits and optimize routes, ensuring efficient driving time and excellent customer experience.

You will use a Windows-based and web-based system to track routes, update the customer database, and maintain accurate records while delivering empathy and service excellence. Training provided, with comprehensive benefits and growth opportunities in a recession-resistant industry.