Customer Experience Specialist - Growth & Benefits

Rollins, Inc.; Manassas (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Employee stock purchase plan

Paid vacation, holidays, sick leave

Job summary

Rollins, Inc. via Orkin is hiring a Customer Service Specialist in Manassas, VA. You will handle calls, schedule service appointments for technicians, and maintain customer data with accuracy while delivering top-notch service in a fast-paced environment.

The position emphasizes a service mindset, accountability to a team, and opportunities for growth with comprehensive benefits and training.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—training provided.
• Schedule appointments for technicians to minimize drive time and propose alternative routes when appropriate.
• Use listening skills and probing questions to identify customer concerns and needs.
• Monitor, update and maintain customer database with accurate information and call details.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information.

Skills

Customer Service

Sales

Communication

Time Management

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Rollins, Inc. via Orkin is hiring a Customer Service Specialist in Manassas, VA. You will handle calls, schedule service appointments for technicians, and maintain customer data with accuracy while delivering top-notch service in a fast-paced environment.

The position emphasizes a service mindset, accountability to a team, and opportunities for growth with comprehensive benefits and training.