Customer Experience Specialist — Pest Control

Orkin; Richmond (VA); On-site; USD 20,664,000 - 34,440,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision

401(k) with company match

Paid time off

Tuition reimbursement

Training program

Job summary

Orkin in the United States is seeking a Customer Service Specialist to deliver the best pest control customer experience. You will field requests, schedule service visits, and coordinate routes to minimize drive time while maintaining professionalism.

The role offers comprehensive benefits, paid time off, and industry-leading training. No industry experience required to start, with growth potential in a supportive team at Orkin.

Qualifications

• Experience in customer service or sales preferred.
• Strong communication and interpersonal skills.
• Proficient with basic computer software and web-based tools.

Responsibilities

• Answer calls and schedule service appointments.
• Navigate Windows-based and web-based systems to track routes.
• Schedule technicians to minimize drive time and optimize routes.
• Maintain customer records with accurate information.
• Support branch goals through issue resolution and service coordination.

Skills

Customer service

Sales experience

Interpersonal communication

Time management

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin in the United States is seeking a Customer Service Specialist to deliver the best pest control customer experience. You will field requests, schedule service visits, and coordinate routes to minimize drive time while maintaining professionalism.

The role offers comprehensive benefits, paid time off, and industry-leading training. No industry experience required to start, with growth potential in a supportive team at Orkin.