Customer Experience Specialist – Growth & Benefits

Rollins, Inc.; Myrtle Beach (SC); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision insured

Company paid life & AD&D

401(k) with company match

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Advancement opportunities

Recognition for a job well done

Friendly work environment

Employee referral bonuses

Growth and respect in industry

Job summary

HomeTeam Pest Defense in Myrtle Beach is seeking a Customer Service Representative to deliver positive experiences, answer questions, schedule services, and handle billing with professionalism. You will interact with customers and prospects, use Route Point software, and maintain accurate records in a fast-paced environment.

The role offers competitive pay and a comprehensive benefits package, with opportunities for advancement within the company.

Qualifications

• Must have 1 year of previous customer service experience.
• Basic computer skills and ability to use company telephone features.
• Must be 18+ with a high school diploma or GED.

Responsibilities

• Provide positive customer experiences that encourage continued service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service and provide closure for customers.
• Interact with customers/prospects by scheduling pest and builder services using Route Point software.
• Resolve invoices and billing questions for customers.
• Conduct telephone conversations with customers about service issues professionally.
• Enter service-related notes in the system.
• Provide general marketing information to prospects and customers as requested.
• Follow up with customers for re-treats, initial services, and current customers as directed.
• Maintain customer files on computer and in filing system.
• Validate technician paperwork for completeness and accuracy.
• File Technician paperwork in customer files.
• Update notes in system with technician and other employee information.
• Print and review service tickets for technicians.
• Have a basic knowledge of technician work and treatment processes.
• Follow HomeTeam telephone etiquette procedures.
• Calm and diffuse angry customers as needed.
• Escalate inquiries to managers when appropriate.
• Collect and reconcile payments with technicians.

Skills

Customer service

Communication

Computer literacy

Telephone etiquette

18+ with HS diploma

Education

HS diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense in Myrtle Beach is seeking a Customer Service Representative to deliver positive experiences, answer questions, schedule services, and handle billing with professionalism. You will interact with customers and prospects, use Route Point software, and maintain accurate records in a fast-paced environment.

The role offers competitive pay and a comprehensive benefits package, with opportunities for advancement within the company.