Customer Experience Pro — Growth & Benefits

HomeTeam Pest Defense; Sandston (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits package (med/dx

401(k) with company match

Paid time off

Life & AD&D insurance

Employee stock purchase plan

Tuition reimbursement

Holidays

Employee discounts

Growth opportunities

Recognition for achievement

Friendly work environment

Referral bonuses

Professional growth and respect

Job summary

HomeTeam Pest Defense in the United States is seeking a Customer Service Representative to deliver positive experiences, support internal and external customers, and facilitate scheduling and billing tasks. The role emphasizes professional communication, problem-solving, and accurate record-keeping.

The position offers competitive pay ($18–$20 per hour) and a comprehensive benefits package, with opportunities for growth within the company.

Qualifications

• Must have 1 year of previous customer service experience.
• Basic / entry level understanding of computers.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
• Resolving customer problems with invoices and billing questions.
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
• Maintain customer files on computer and in filing system.
• Validate technician paperwork for completeness and accuracy.
• File Technician paperwork in customer files.
• Update notes in system with technician and other employee customer information.
• Print, distribute, and review service tickets for technicians.
• Have a basic knowledge of technician’s job and processes of company's treatment processes.
• Properly follow HomeTeam Pest Defense telephone etiquette procedures.
• Ability to calm and diffuse angry customers.
• Escalate appropriate inquiries or problems to managers.
• Collect and reconcile payments received by technicians.

Skills

Customer service

Telephone systems

Basic computer skills

Education

High School Diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense in the United States is seeking a Customer Service Representative to deliver positive experiences, support internal and external customers, and facilitate scheduling and billing tasks. The role emphasizes professional communication, problem-solving, and accurate record-keeping.

The position offers competitive pay ($18–$20 per hour) and a comprehensive benefits package, with opportunities for growth within the company.